Most of our clients choose the Full Service Manual Package because this package includes a comprehensive list of services that cover all aspects of the manual production process. This package, for the busy franchisor who has neither the time nor available resources to devote to a manual project, provides you with a complete custom manual that is ready to use.
The Full Service Package includes an on-site visit from the Project Manager, unlimited phone or web consultation, as well as a detailed review of your FDD to ensure that your manual correlates to your FDD and Franchise Agreement.
The list of services that are included in this package are provided to you in three phases.
Phase One: Information Gathering
The site visit is a three-day meeting where we gather all of the information we will need to complete the manual. The first day of the site visit is devoted to creating the outline and assigning the content experts from within your company. The second and third days of the site visit are devoted to interviewing the content experts and reviewing your legacy documents for accuracy.
Phase Two: Information Gathering and Organization
Team Member Assignment
After the site visit, we will assign your project to a Production Team made up of the members of our staff that have the most experience in your industry.
The Production Team will meet to organize all of the data that has been collected during the site visit. They will review your existing documents, compartmentalize the information based on the outline that was generated on day one of the site visit, and conduct any necessary follow-up telephone interviews.
Phase Three: Production and Edit
The Production team will produce a rough draft of your manual and present it to you for your review. You will need to review the entire rough draft, as there will likely be minor changes and additional content.
When we have received the edited rough draft from you, we will implement all of the changes and compile all of the sections, creating the master rough draft of the complete manual. We will continue to work with you on the master rough draft of the complete manual until you indicate to us that you are satisfied.
Phase Four: Final
We will present you with the final version of the manual in two formats. You will receive two digital versions on CD or via e-mail. One will be in an editable MS Word document so you can make changes as your system grows over time. The second will be in PDF format so you can duplicate the manual immediately. You may then duplicate all forms as many times as you would like, as you own the document.
Contact us to schedule a no obligation conference to discuss your manual project.