We hired FranMan because when I asked people in the industry who the best company was to create an Operations Manual, FranMan kept coming up again and again. We’d already had a pretty bad experience with another “all in one” consulting company and I didn’t want to make the same mistake again, so I opted for the best. A representative came to our location for three days, spent time in the shop watching the process and asked me so many questions about procedures that I actually learned a few things about my business! They were also very open to my feedback about the writing style of the manual. FranMan’s professionalism and comprehensiveness is excellent–I’d highly recommend them.
I highly recommend Kit and his team at FranMan for any company seeking to create and implement an Online Operations Manual. Undertaking a project this large ourselves was not an option. Kit made this entire process as easy as possible, he brought new ideas to the table we had not thought of and took care of everything we asked for and more. The final product of our online manual, Cricketpedia, has simply surpassed our expectations.
WOW, is all I can really say, this manual is amazing, you did such a great job. I am beyond impressed here. This is amazing. Thank you so much for all the hard work Gary
We have been highly satisfied with the final product that indeed was begun from scratch. Also, Kit’s patience with us and his willingness to fit our tight schedule have been helpful and appreciated. We will use FranMan whenever future needs will arise.
“Kit Vinson not only did a great job with the Operations Manual, he helped us learn about our business from the outside in. He is a great communicator and has a gift for “listening between the lines” and getting things done right the first time. We would recommend his service to anyone that is considering assistance with an Operations Manual.
You have no idea what a relief it is to see the end of the tunnel. We have new franchisees coming to training in August and we will have the most professional FranMan Operations Manual in our industry. We are very excited to have over 800 pages of material all pulled into a rational, well structured whole.
I would highly recommend Kit Vinson to anyone seeking to create an Operations Manual. As a franchisor, we had hundreds of procedures and policies that needed documenting. Kit was able to organize our current procedures in a clear concise format as well as augment procedures that we were deficient in documenting. I especially liked the language he used to describe the relationship between a franchisor and franchisee. Kit provided an excellent Operations Manual which is the backbone of our franchise business.
Kit was good to work with. We started with nothing and were satisfied with the end results with him.
We think Kit is fabulous and he did the most wonderful job on our Operations Manual. We seriously could not have asked for a better job and doing it ourselves was just simply out of the question. He made it as effortless as it could possibly be, he took care of everything and it was a fun and upbeat interview process of our daily activities. We still cannot believe the finished product, it looks so good! You really cannot go wrong with Kit; we’re more than pleased with his work.
I have had the privilege of doing business with this company for almost a year. We are very satisfied with the work done so far. To this day, Kit Vinson proved to be very meticulous, attentive to detail and responsible person.
The final result surpassed my expectations. You made the process very easy on me… I never had one regret. Thanks a million
Kit has been responsive, flexible and easy to work with. Yes, I would use him again
FranMan produced a custom franchise operations manual specifically for my unique business. They asked the right questions, followed through on their promises in a timely manner, and produced a professional product. I would definitely call on them again.
Kit came out to Phoenix and did the remote work there and we are now going through the editing process. Our experience so far has been terrific, Kit is great to work with and I wish I would have done this years ago. I did some myself, hired technical writers and had staff doing parts of it, but this is the way to go.