Franchise Development

Rebecca Monet of Zoracle explains how to use psychographic analysis, or personality profiling, to improve franchisee selection. She shows franchisors how to identify candidates who align with the company culture and are more likely to become top performers in the system.

Time Stamps
00:02:33 – Segment 1 – Get to know Rebecca
00:21:06 – Segment 2 – Psychographic Analysis for Franchisors
00:50:30 – Segment 3 – Quick Draw Questions

Segment 1 – Get to know Rebecca

Recorded on at the Franchise Expo West, Denver Colorado
Born in Au Switzerland
She is NOT related to Claude Monet
Grew up speaking High German (Swiss German) in the house. Lived on a dairy farm as a child. Parents were Baptist missionaries.
Moved to the United States when she was 14 years old.
Moved to California in 1984 as a single mother to seek her fortune.
Founded her first business in 1994, Noodle Metrics
Co-founded her second business called Proven Match in 2009
Founded Zoracle Profiles in 2013

Segment 2 – Psychometric Assessments for Franchisors

How franchisors can use psychometric assessments to improve franchisee performance.
To a franchisor, granting a franchise is very much like getting married, with very little courting in order to “get to know” their partner.
Personality style questions are not used at Zoracle because there is less than a 3% correlation between personality and performance.
The science of the process is not in the questions themselves, rather how the participant orders certain words into a hierarchy of preference that is weighted on the back end. This gives clues about motivation, drive, and the decision making process of the participant.
The psychographic analysis is not fool-proof but there are mechanisms in place to report out inconsistencies in the answers of the participant.
Startup franchisors with no existing franchisees can still benefit from a psychographic analysis tool.
A psychographic analysis tool will help a franchisor in the following ways:

• Faster ramp-up
  • Better quality franchisee and faster ramp-up
• Better validation
  • Greater franchisee satisfaction, better validation and less litigation
• Reduced cost to support
  • Reduced cost to recruit, support and train franchisees
• Greater retention
  • Stronger franchisee compliance and retention
• Increased performance
  • Increased franchisee performance and profitability

Segment 3 – Quick Draw

Rebecca’s favorite book – The Autobiography of Benjamin Franklin
PC and iPhone
Doesn’t watch TV – doesn’t own a TV
Working on her master list of movies that her friends helped her create in order to learn more about Americana culture.
IFA – Dentate YES!
Hobbies: golf, painting, cooking
Dog person: Bernese Mountain Dog
She used to be a car collector – 1967 Cougar
In a time machine, she would go to 1955 when cars were sexy
She has wanted to be a psychologist her entire life

Rebecca Monet’s Contact Information

• e-mail:  re*****@*****le.net
• website: zoracleprofiles.com

Kit Vinson’s Contact Information

• e-mail:  vi****@*****an.net
• Phone:  214-736-3939 x1
• Website: franman.net

Books Mentioned in the Episode:

• Autobiography of Ben Franklin